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Citizen Portal

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Welcome to the ONE Citizens Portal for Wirral Council

To use this site you will need to register.

You can then create, submit and view applications for supported child related services.

The Portal is closed for new applications to start primary or secondary school in September 2018. You can still log-in to view an existing application. If you have not yet applied, please print and complete a paper application form which is available online or call 0151 606 2020 for a form to be posted to you. Before applying for school places, you are advised to read the relevant information booklet for parents, which is available online.

The Portal will open for new applications to start primary or secondary school in September 2019, from 1st September 2018.

Password resets
If you have not received your password reset email within 1 hour - it may be that you did not register with this email address. Try and register as a new account - if you are already registered, the system will tell you. Otherwise, if you are unable to reset your password, cannot remember your email address or have another technical issue, please send an email to giving as much detail as possible about your problem, including your child's name and date of birth. Password resets or email change requests cannot be made over the phone.

Getting the message "System Unavailable"? This actually means that you've used the wrong email address, so please try again. There is a known issue with some devices (e.g. Samsung) where auto-complete adds an extra space to the end of the email address. Please try entering the email address with and without the extra space.