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Citizen Portal

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Forgotten your password?

Welcome to the ONE Citizens Portal for Wirral Council

To use this site you will need to register. Please note that by registering, you are providing consent for your information to be used by Wirral Council for purposes covered by legislation and to ensure that your child/children are receiving the services they are entitled to.

You can then create, submit and view applications for supported child related services.

The Portal will open for new applications to start primary or secondary school in September 2019, from 1st September 2018.

Before applying for school places, you are advised to read the relevant information booklet for parents, which is available online.

Password resets
If you have not received your password reset email within 1 hour - it may be that you did not register with this email address. Try and register as a new account - if you are already registered, the system will tell you. Otherwise, if you are unable to reset your password, cannot remember your email address or have another technical issue, please send an email to hotdesk@wirral.gov.uk giving as much detail as possible about your problem, including your child's name and date of birth. Password resets or email change requests cannot be made over the phone.

Getting the message "System Unavailable"? This actually means that you've used the wrong email address, so please try again. There is a known issue with some devices (e.g. Samsung) where auto-complete adds an extra space to the end of the email address. Please try entering the email address with and without the extra space.