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Welcome to the ONE Citizens Portal for Wirral Council

To use this site you will need to register. Please note that by registering, you are providing consent for your information to be used by Wirral Council for purposes covered by legislation and to ensure that your child/children are receiving the services they are entitled to. See the Privacy Notice for more information.

You can then create, submit and view applications for supported child related services.

The Portal is open all year round for in-year transfer applications for children and young people already in school (Foundation 2 up to Year 6 and Year 7 up to Year 11). .** Important - the Portal cannot be used to apply for nursery or pre-school places, or for post-16 places (sixth form). You must apply direct to the school, college or preschool.

Before applying for school places, you are advised to read the relevant information booklet for parents, which is available online. The Mainstream Admissions Team is unable to give out any information about school allocations over the telephone.

The Wirral Admissions team is working from home with limited access to telephones and all enquiries must be sent by email to schooladmissions@wirral.gov.uk Information about school applications cannot be given out over the telephone. The team endeavours to respond to emails within 10 working days; please do not contact the team unless the 10 days has expired.

Advance notice of Portal downtime

The Portal is offline for routine maintenance between 12am (midnight) and 4 am each day. Please try again at another time.

In-Year Transfers

There is a high volume of applications at this time of year and these are being processed in order of receipt.

In-year transfers can take up to four weeks - this may be significantly longer if your transfer request requires an assessment for a selective school, or background information is required from your child's previous school. If you have moved house we may require proof of residence before your application can be processed. Applicants from overseas may be required to provide passports and visas. Schools cannot offer places directly to parents and all offers must be made by Wirral Council.

Important - From 1st November 2021, requests for existing secondary age children to transfer into Upton Hall School FCJ in Year 7 or above must be made directly to the school. Note that the school will continue to share information with the Wirral Admissions team including that an application has been made, and the outcome of that application. If you wish to apply for other secondary schools, you will need to submit two applications, one to Upton Hall FCJ and another using this Portal for the other secondary schools. This does not affect children due to start Year 7 in September 2022 - these applications MUST still be made direct to Wirral Council.

Secondary Places - September 2022

The Wirral Citizen Portal opened on 1st September 2022 for applications to start secondary school in September 2022. It closed at midnight on 31st October 2021. If you are resident in another English Authority, you must apply through that Authority even if you want to give Wirral schools as a preference. Applicants from outside England, including Scotland and Wales, can apply using the Wirral Citizen Portal. Address changes that take place prior to 31st October 2021 can be notified by changing the child's address in the Portal and re-submitting the application. If you move address after 31st October 2021, you would need to send an email to schooladmissions@wirral.gov.uk giving your child's name, date of birth and the new address. Verified address changes received after 31st December will not be used in relation to the allocation of school places but may be used in correspondence.

Selective assessments for 2022 entry

Registration for the non-Catholic assessments closed on 31st May 2021. No arrangements will be made to assess children as a late applicants unless they have moved from another part of the country or overseas. Children who are unable to take the assessment day in September 2021 due to illness or absence will be invited to an assessment session later in the Autumn term. Registration for the Catholic grammar schools (Upton Hall FCJ or St Anselms College) is directly with the school itself. Please contact them for details.

Children with an EHCP or being assessed for an EHCP

If your child already has an EHCP, you can use the Portal to register an interest in mainstream schools only - special schools are not on the Portal. The Council's SEND team will discuss your child's destination school as part of an EHCP review during Year 6.

If your child is being assessed for an EHCP, it is important that you apply for a secondary school place on the Portal. If an EHCP is put in place, the destination school will be part of the Plan, which may override the preferences on the application..

Foundation 2 places - September 2022

The Wirral Citizen Portal opened on 1st September 2021 for applications to start primary or infant school in September 2022. It closes at midnight on 15th January 2022. If you are resident in another English Authority, you must apply through that Authority even if you want to give Wirral schools as a preference. Applicants from outside England, including Scotland and Wales, can apply using the Wirral Citizen Portal. Address changes that take place prior to 15th January 2022 can be notified by changing the child's address in the Portal and re-submitting the application. If you move address after 15th January 2022, you would need to send an email to schooladmissions@wirral.gov.uk giving your child's name, date of birth and the new address. Verified address changes received/taking place after 28th February will not be used in relation to the allocation of school places but may be used in correspondence.

If you are having trouble accessing the Portal, there are some hints below which may help you.

Address Changes

You can change your address in the Portal prior to submitting the application by going to "My Account" to change your own address, or to "My Family" to change your child's address. For Year 7 and F2 applicants, if you move house before the application deadline, simply amend your details and resubmit the application before the application deadline. Once the application window has closed, you will also need to send an email to schooladmissions@wirral.gov.uk with your child's name, date of birth and the new address. Proof of residence may be requested from you. Deadlines apply for verified address changes to be submitted (see below)

Before applying for school places, you are advised to read the relevant information booklet for parents, which is available online.

Two Year Old Funding applications should be made the term before your child would be due to start. For more information please see www.wirral.gov.uk/freechildcare Please direct any queries about 2 year old funding to fis@wirral.gov.uk

Common support issues
Below are the answers to some common enquiries which may help.

Password reset emails - If you have not received your password reset email within 20 minutes, please check your junk or spam folders. Otherwise, you may not be registered. Try and register as a new account - if you are already registered, the system will tell you.

Getting the message "System Unavailable"? This actually means that you've used the wrong email address, so please try again. There is a known issue with some devices (e.g. Samsung) where auto-complete adds an extra space to the end of the email address. Please try entering the email address with and without the extra space.

Password rules - make sure your password has at least 10 characters including at least 1 UPPER case letter, two numbers, and a "special character" such as an exclamation mark - ! - Some special characters are not allowed, including £, # and %

Can't find the school you want to apply for? - Take out anything you've typed into the "postcode" box and then start typing the school name into the search box.

Says registration was not successful as "Postcode is required" - search using your postcode, select the full address from the drop down list, then click on the address once more to finally confirm. On some mobile devices, the drop down arrow goes off to the right hand side of the screen - try rotating your display to landscape if you can't see the arrow.

Changing your details - After registration, to change your child's details, go to "My Family". To change your own details as the applicant, go to "My Account". This includes a change of address.

Otherwise, if you are unable to reset your password, cannot remember your email address or have another technical issue, please send an email to schooladmissions@wirral.gov.uk giving as much detail as possible about your problem, including your child's name and date of birth. The Council's Transaction Centre can assist with most general school admission queries - call 0151 606 2000 during office hours. Password resets or email change requests cannot be made over the phone.